All 1 results
Sort by
-
ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
- Exam (elaborations) • 21 pages • 2022
-
Available in package deal
-
- $9.49
- + learn more
ITIL 4 Foundation Practice Exam with Rationale. 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management 
 
Which practice identifies metrics that reflect the customer's experience of a service? 
A. Continual improvement 
B. Service desk 
C. Service level management 
D. Problem management 
 
What is the PRIMARY use of a change schedule? 
A. To support 'incident manage...
Too much month left at the end of the money?
$6.50 for your textbook summary multiplied by 100 fellow students... Do the math: that's a lot of money! Don't be a thief of your own wallet and start uploading yours now. Discover all about earning on Stuvia